FREQUENTLY ASKED QUESTIONS

Take the First Step!

WHAT IS A BABY BOX?

Our baby boxes are fun-themed boxes filled with a variety of quality baby products.  They include a great mix of essentials, fun toys and educational items. Each box contains content that correlates with the theme.  The items chosen for each box are tailored according to the developmental stages of a baby starting from newborn to 6 months of age. A 6-month subscription will provide a variety of important items for a baby.

CAN I MAKE A “ONE-TIME” OR “GIFT” PURCHASE OF ANY BOX?

Yes.  Boxes are available as a one time purchase, gift or 6-month subscription. We also have a “I’m a Happy Baby” box, that includes items from each of the other boxes, making it a complete starter set of baby items for parents and a perfect gift!

DO YOU OFFER GIFT CARDS?

Sorry, gift cards are not available at this time.

WHAT IS YOUR RETURN POLICY?

We do not accept returns.  All sales are final.

DO YOU SHIP INTERNATIONALLY?

No.  At this time, we only ship within the United States.

WHAT IS YOUR SHIPPING POLICY?

All boxes are shipped USPS.  All boxes are shipped within 3-5 business days.   Once the baby box is shipped, you will receive an email with tracking information within 24-48 hours.

WHY ARE BOXES ONLY AVAILABLE UP TO 6 MONTHS?

We believe that the first 6 months of parenthood are filled with trying to figure out what works for you and your baby. At times, it can be overwhelming.  Our mission is to make it easier for you and to help you on your journey. We also surveyed parents and the results revealed that most parents believe they got the “hang” of parenting when their baby was 6 months.

CAN I CANCEL MY SUBSCRIPTION ANYTIME?

Yes, you may cancel your subscription at anytime.  Please send an email to 1ststep@babystepsbabybox.com to cancel your subscription.  Once we have received payment and your order has been shipped, that box cannot be cancelled.  If we have not received payment and box has not shipped, then that box and remainder of your subscription will be cancelled.  

WHO CAN I CONTACT IF I HAVE A QUESTION?

If you have any questions, comments or need help, please contact us at 1ststep@babystepsbabybox.com

©2019 by Baby Steps Baby Box.